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Frequently Asked Questions
How do I purchase a villager from Nookmart?
How do I receive Trees?
How does the payment process work?
How do Island Visits work and are there rules?
I ordered a collection with custom designs, how do I get them in-game?
What is "cataloging" and how do Catalog Island and Clothing Catalog Island work?
What should I do while I wait for my items?
How long does delivery take?
Why can't delivery staff connect and where are my items?
I can't see the livechat? Help!
Why did I receive Golden Nuggets or Crowns when I ordered Bells?
Does Nookmart have affiliates or a sponsorship program?
What is happening to my old Nookpoints?